I am trying to upgrade SA from 10.5.0 to 10.6. After upgrading SA to 10.6 ,Packet Decoder and VLC are giving the update error. Below are the snapshots of the same.
Both Appliances are showing the same error :-
Yum check-update and yum update gives the following output on both :-
Thanks for your help in advance.!
The most likely problem is that the specified pubkeys file is required but missing from the software zip file you downloaded.
Obtain rsa-sa-gpb-pubkeys package file noted in the screen-captures and install that manually on the appliances and then try the upgrade again.
If you need further assistance please consider opening a support case.
Please check to see if these files are present in the repo, you can verify this by looking at /var/netwitness/srv/www/rsa/updates
Do you see the gpgkeys?
The above action is done on the SA Head unit. I think the files will be present in the location.
HiThe rsa-sa-gpg-pubkeys are present in the location "/var/netwitness/srv/www/rsa/updates" as expected. Now if the files are not missing,how to resolve this.?
I tried manually installing the rpm package but it gives the version issue i.e. rsa-sa-gpg-pubkeyskeys for version 10.5. !
Now if i do it manually it will install keys for 10.5, please help me to resolve this.
I saw this same issue during update from 10.5.0.0 to 10.5.2.0 @ Customer UAT environment. Even after installing the rsa-sa-gpg-pubkeyskeys of 10.5.0.0 or 10.5.0.1 not resolving this issue.
What we need to do with manifest file after upload it ? Is this the only option we have to open a case.
I believe the problem is that the rsa-sa-gpg-pubkeys-10.5.0.1.3252-1.el6.noarch.rpm is not currently installed on your system and it needs to be installed in order for the 10.6 upgrade to complete.
Please run rpm -qa | grep rsa-sa-gpg-pubkeys and determine whether rsa-sa-gpg-pubkeys-10.5.0.1.3252-1.el6.noarch.rpm is installed. If not, please install it and then attempt to upgrade to 10.6 again.
Hope that helps.
Running the command rpm -qa | grep rsa-sa-gpg-pubkeys gives the following output :-
I believe it is installed.Moreover while trying to upload Manifest.zip it throws the following error:-
As per the Upgrade Guide, I followed the same thing. Like before start installing new packages, installed rsa-sa-gpg-pubkeys in each appliances.
Let me know, if you need any other details.
I think the issue is being caused by the fact that the rsa-sa-gpg-pubkeys-10.5.0.0.2982-1.el6.noarch.rpm is not present on the system.
I have attached the RPM to this comment.
The md5sum is
The sha256sum is
On the SA Server, copy the attached repo to
and then run
yum clean all