Reporting Engine never completing report

[AdamRasnick]

We have installed SA for Logs and Packets in the environment, and updated to 10.2 SP2.  Logs and packets are both being ingested and viewable in Investigator.  Problem, when running a report through the reporting engine, it never finishes.  Even the simplest reports just continue to say "Running" and never complete...

How to even troubleshoot this...???

[RSAAdmin]

Please consider moving this question as-is (no need to recreate) to the proper forum for maximum visibility.  Questions written to the users' own "Discussions" space don't get the same amount of attention and can go unanswered for a long time.

You can do so by selecting "Move" under ACTIONS along the upper-right.  Then search for and select: "RSA Security Analytics".

[AdamRasnick · Accepted solution]

.....problem fixed.

[huanzhou1]

may i know what's the solution? self-resolve?

[RajbirYadav]

can you tell us, how you resolve this problem?

[AdamRasnick]

I think it was something hung up in the server. I forced a reinstall of the reporting engine and restarted the server.

Restarting the server may not have been needed, but it seems to help at times.

| Adam Rasnick | Practice Consultant, RSA Professional Services| 423.833.9297| adam.rasnick@emc.com | RSA The Security Division of EMC

[huanzhou1]

thanks for sharing.