Dear Support,
We are facing a problem during the configuration and integration between RSA Security Analytics Incident Management and RSA Archer with SecOps 1.3.
These are our appliances names and IPs:
MLNSASRV | SA SERVER | IP 10.192.72.166 |
MLNSAESA | ESA SERVER | IP 10.192.72.168 |
Actually we have this error while accessing the Incident Management->Configure page from the SA GUI:
Failed to authenticate to database [im], username = [rsaimusr], password = [********]
In the SA IM Log we have these errors (see also the attached file)
Failed to authenticate to database [im], username = [rsaimusr], password = [********]
Could not connect to database 10.192.72.168:27017/im
On the SA IM Service Information (View->System) I have this values:
Hostname | mlnsasrv |
Home Directory | /opt/rsa/im |
The /opt/rsa/im directory is present on the SA Server but not on the ESA Server.
If I test the port indicated in the SA IM Config page is working as reported below
[root@mlnsasrv ~]# curl http://10.192.72.168:27017
You are trying to access MongoDB on the native driver port. For http diagnostic access, add 1000 to the port number
[root@mlnsasrv ~]#
Thanks so much for your collaboration.
Kind regards
Andrea Saldamarco
