Chart Error

[Anonymous]

ive just started to see this error on my dashlettes, as well as the associated charts.

Unable To Fetch Schema From The Data Source.

grepping through the messages files yields nothing. i have opened a ticket but in an effort to see if anyone else has come across this im opening up a topic here.

mark

[Anonymous · Accepted solution]

Likely something changed with your configuration that affected the charts, sometimes service restarts do this. 

Go into the reporter -> manage -> charts click the chart you want, and stop it then restart it.  This should fix the issue, if not restart the services on the broker/concentrator.   

[Anonymous]

Have you found a resolution on this? We have the same issue on a report and have a support ticket open for it.We eventually gave us and even rebooted the two servers and still get the same error.

[Anonymous]

Which version are you on?  We have stopped seeing this ever since switching to 10.3.2

[Anonymous]

Sadly we never experienced this until after 10.3.2

[Anonymous]

ive been in contact with support since i created this thread. and after alot of troubleshooting they claim that this will be fixed with the newer codebase coming out (10.3.3) so we will see how well it is fixed.

something tells me it might take till the next major revision before this is elminated, as well as other features that pop up every now and then.

mark

[Anonymous]

We have a ticket open but haven't gotten much back on it yet other than its been sent to engineering. Which seems to happen way to often.... Same thing with the packet reconstruction issue we are having "Fixed in 10.3.3" which is slated for end of April / beginning of May.

[Anonymous]

whats the issue with the packet reconstruction? and agreed,

[Anonymous]

I would also like to know the issue with reconstruction.  I haven't noticed any issues.

[Anonymous]

i have noticed some directional related issues as of late but ive been told that its SOP. (ie downloads appear to be uploads, etc)