2020-01-21 09:30 AM
Good day!
We have an issue with the RSA Decoder/
By the monitoring system, we recieve that the service status is green and ready, but the health status says Capture stopped with the red sign, how we can identify what's the problem here and restore the normal job?
The services had been restarted several times.
2020-01-23 04:16 PM
You're welcome. I've asked them to reach out to you, but feel free to call in or email them if needed.