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  • deploy_admin inaccessible after expired reset via webUI
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deploy_admin inaccessible after expired reset via webUI

mmrsa
mmrsa New Contributor
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4 weeks ago

With 11.7 enforced password expiry came about. Seems to be maximum of 121 days before the passwords must be changed. All accounts other than the deploy_admin account can and should be reset from the webUI without adverse effects, when prompted after expiry.

 

DO NOT reset the deploy_admin password from the webUI when prompted after expiry.

 

Reset the deploy_admin password from CLI with the following command.

 

# nw-manage --update-deploy-admin-pw

 

In the event the deploy_admin was reset from the webUI follow these steps. The status commands are to see if the service is hung or running, prior to restarting.

 

# systemctl status rabbitmq-server

# systemctl restart rabbitmq-server

 

# systemctl status jetty

# systemctl restart jetty

 

# systemctl status rsa-nw-security-server

# systemctl restart rsa-nw-security-server

 

# systemctl status mongod

# systemctl restart mongod

 

Restarting the above services will allow the webUI changed password for deploy_admin to populate across all the services. Now the deploy_admin password should login with recent changed password.

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