ECAT training

[AndreCardoso]

hi,

i cant access the ECAT trainning courses..

any issues with that?

tkx!

[DavidWaugh1]

Hello,

I have opened up an internal ticket to help with this.

Can I just confirm that you get the same behaviour?

1) You go to RSA University (above)

2) You click on ECAT Training

3) You chose one of the training courses

4) You then get redirected to a shopping cart page which asks you to check out.

5) You check out using your powerlink account but are still not presented with the course content.

Is my understanding of the content correct?

I'd recommend filling in the folllowing form to get assistance:

http://emc.force.com/EducationSupport/edservices_case_creation?type=Technical%20Support&selectedLanguage=English

[AndreCardoso]

yes i can do the selection.

then redirecs me to EMC shopping CART the i have to login again with emc credential and then stucks...

AC

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[DavidWaugh1]

Thanks for bringing this to our attention. I have an internal ticket open to track this. Apologies for the inconvenience.

[DavidWaugh1]

Hi can you try the following please:

Please can kindly clear your cookies and cache and close all browsers.

In a new browser, launch https://education.emc.com and try again.

In case the issue is still not resolved even after clearing the browser cache, then please follow the below steps:

Right click on Internet Browser icon on your task bar and click 'Start InPrivate Browsing'. It will open up the IE browser in 'InPrivate' mode. This is more secured site.

Launch 'education.emc.com'

Search for the course

Add to cart

Complete the check-out process

Go to 'My Account' and then 'My Training'

You can see the registered course in 'My Training' list

Click 'Launch' link and you should be able to see the content.

Many Thanks for your patience.

[AndreCardoso]

that dont work.

error in attach.

im using chrome.

AC

[DavidWaugh1]

Hi I'm wondering if this is a local proxy issue.

If you visit the site on another internet connection (perhaps your mobile phone) do you get the same error?