Experience Intermittent Windows and Google Updates TAKING FOREVER , anyone else experience this with 11.5 or 11.4 agent with the recent patch?
We have seen this on about 4 or 5 devices. When you check the windows task, seems to be NWAgent everywhere....
From Customer:
o, I’m currently working on Jackson’s desktop system this morning and one of the steps is to make sure his Chrome is up to version 90. But I’m noticing that it’s taking FOREVER to finish the upgrade (which usually takes a few minutes, tops), and I’m still waiting on Chrome to complete updating itself fifteen minutes later. I check the task manager and I’m seeing the 100% disk usage behavior I experienced on Friday, so I check the resource monitor and I’m seeing dozens and dozens of NWEAgent instances, especially for the journal (see snapshot, there was actually two more full pages of these entries. While I cannot say for sure that NWEAgent is causing these slowdowns, it is interesting that I am again seeing this 100% disk usage even when I’m not performing the Window10 v1909 to v20H2 upgrade that I was on Friday. It’s like whenever there’s any kind of compressed file (like a .jar or similar) being used for any upgrade process, be it Windows itself or Chrome or Edge, the system gets hit with 100% usage until the work is completed. And this 100% usage is a new issue, I’ve never seen it until recently, and the only piece of software that’s changed on these systems recently has been the RSA Agent to 11.5, at least that I’m aware of.
This snapshot below is purely from having Chrome upgrade itself.
There’s no command line we can run to disable the agent on a system temporarily?
