Users are unable to open Netwitness Support Cases via email. Please open support cases via portal or by phone
I have uploaded offline license file in to SA server and we got this license issue over here;
still some components are showing no license though we have uploaded license for all components. Any workaround for this issue?
Try restarting the FNE service (local entitlement) & Jetty service as well. sometimes its the UI issue.
Service fneserver stop
Service fneserver start
Jetty Restart: ( NOTE: after this restart, UI will not be accessible for 5 to 10 mins )
I have already done above mentioned activities but it is not get resolved. Even we tried to remove object from mongodb but got no success.
Hi Mohd Saad,
Looks like the Metered license not yet applied correctly. If it applied, Logdecoder in Metered licenses would have been licensed. Can you try uploading new bin file to SA server.
Licensing: Step 2. Synchronize Security Analytics Server
Note: Bin file valid for 24 hours only.
If still not helpful, Please check below logs in SA server.