Licensing Issue

[MohdSaadKhan]

Hi,

I have uploaded offline license file in to SA server and we got this license issue over here;

still some components are showing no license though we have uploaded license for all components. Any workaround for this issue?

[MohammedMustafa]

Hi,

Try restarting the FNE service (local entitlement) & Jetty service as well. sometimes its the UI issue.

fne restart:

                     Service fneserver stop

                     Service fneserver start

Jetty Restart: ( NOTE: after this restart, UI will not be accessible for 5 to 10 mins )

                      stop jettysrv

                      start jettysrv

[MohdSaadKhan]

Hi Mustafa

I have already done above mentioned activities but it is not get resolved. Even we tried to remove object from mongodb but got no success. 

[SravanKoneti1]

Hi Mohd Saad,

Looks like the Metered license not yet applied correctly. If it applied, Logdecoder in Metered licenses would have been licensed. Can you try uploading new bin file to SA server.

Licensing: Step 2. Synchronize Security Analytics Server 

Note: Bin file valid for 24 hours only.

If still not helpful, Please check below logs in SA server.

/var/log/fneserver/fneserver.log

/var/lib/netwitness/uax/logs/sa.log