2015-04-28 06:07 AM
Hi Everyone,
I have browse through all the forum but can't find the related discussion. First of all, the concentrator failed to aggregate, and I have reboot both decoder and concentrator devices but still no luck. Then I restarted both decoder and concentrator services, however the decoder service failed to start. To add thing worse, I can't reboot and putty into the decoder after that. Thanks.
2015-04-28 06:08 AM
2015-04-29 06:26 PM
Have you looked at /var/log/messages ???
2015-04-29 06:27 PM
2015-05-01 07:55 AM
If I were you I'd open a Sev 1 ticket with RSA rather than asking here.
There are lots of things that can cause the decoder to fail to start, so you really need to see what's in /var/log/messages.
Andy
2015-05-01 07:56 AM