RSA SA console

[MOULYPRASADRAN2]

Hi All,

I can't able to access RSA SA SIEM console. It shows "Page cannot be displayed".

It happens after running the Appliances updates.

Any one can help me on this.

Regards,

MOULY PRASAD.R

[DeepanshuSood1]

Hi Mouly,

Check in the RSA KB to find the solution for the issue.

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[MOULYPRASADRAN2]

Hi Deepanshu,

Thanks for your response.

I checked in all possibilities, I couldn't find any solution for this.

In RSA envision, same scenario. Once I restarted the console services, I can able to see RSA envision console.

But in this case, I'm not aware which services to be restarted for this, since it's an Linux based appliance.

If you have the KB please provide me the link, which will help me on this.

Regards,

MOULY PRASAD

[DeepanshuSood1]

Well can you check if restarting the jetty service will solve your problem.

stop jettysrv

start jettysrv

Wait for around 10 mins to come up and then check.

If you can add a snapshot and mention few other details like from which version to which version you updated the SA, then it will be helpful to understand the situation.

I believe that it was implemented by Chetan?

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[AdamRasnick1]

What version did you upgrade to/from?