SFTP agent stops sending log time to time

[Anonymous]

we have integrated Msexchange and MS IIS server using file reader service by installing sftp agent on devices and we got both devices are integrated successfully we are getting logs from both server but now issue is the after some time sftp agent stop sending logs and its happening continuously after some time interval.

When we do login in event source and use the command nicsftpagent.exe –v then again it start sending logs to SA, we are not getting why sftp agent stop sending logs to SA while all the service is running. We have installed the sftp version 3.7

[huanzhou1]

did you configure cron job?

[Anonymous]

no, working on base operating system is window for MSexchange and MS IIS

[huanzhou1]

sorry, thought was unix. If you restart the service will it send? And can share the logs? I remember you can configure the NIC sftp agent to send its own logs to syslog. And also check the working dir see which line it already processed.

[Anonymous]

Its Okay, issue is resolved now, found user permission issue that we use for the sftp agent service

[huanzhou1]

haha, cool.

[SoumyajitDhara]

Does anyone seen the service of SA SFTP AGENT stopped from services.msc after 10 sec.

[DeepanshuSood1]

Yes.

[SoumyajitDhara]

So what is the solution you have for this issue. Note that, binary I have used is RSA_sasftpagent4100b0015.exe.

[SoumyajitDhara]

Guys, please let me know.

Because I can not collect logs from IIS and Transport log of Exchange due to this issue.