2017-01-04 03:26 PM
What type of IM reporting you would like to see? Example: Incidents by status, by priority, assignee, close rate etc.
Also, out-of-the-box reports on alerts as important as incidents?
2017-01-27 09:26 PM
I actually came up with a soup-to-nuts SAIM reporting content bundle which consisted of scripts on the IM to export via mongo, custom parser & transform, custom indexing and some sample reports if you'd be interested to use as a reference? I went ahead and attached it if you'd like a copy of it. It was developed by me for a client that decided not to use IM, so it's never been in prod, but it may still be a good jumping off point.
2017-01-29 11:01 AM
Hi Evan,
That is awesome. I will take a look and see what I can do with it.
Regards,
Kyle