Full scan results are overwritten by tracking events in RSA ECAT 4.0.0.6 and 4.1.0.1.

[#1]

Article Number

000031326

Applies To

RSA Product Set: ECAT
RSA Version/Condition: 4.0.0.6,  4.1.0.1

Issue

In ECAT 4.0.0.6 or 4.1.0.1, the scan results display '0' as shown in the following screenshot.

Image description
The expected non-zero values are displayed when a full scan completes but it gets overwritten with '0' after a while.

 

Cause

The issue is caused by the Tracking Events process overwriting the scan results.
This is a known issue in ECAT 4.0.0.6 and 4.1.0.1.

Resolution

The issue is fixed in ECAT 4.0.0.6 and 4.1.0.2.
Please upgrade to one of these versions when released. The release date is yet to be finalized.

Workaround

If the fix is urgently required, please contact RSA Support and refer this Solution #31326.