Article Number
000030506
Applies To
RSA Product Set: Security Analytics
RSA Product/Service Type: Archiver, Workbench, Security Analytics UI
RSA Version/Condition: 10.4.x, 10.5.x, 10.6.0.0
Platform: CentOS
O/S Version: EL6
Issue
When a collection is created on a 10.4 Workbench from the Security Analytics UI at version 10.5 or above, no job entry is created and the collection only appears after refreshing the page.
Cause
Due to code changes in Security Analytics 10.5 regarding how collections are created compared to version 10.4.x, restorations are not created as jobs when using the 10.5 user interface to manage a 10.4 Workbench.
Resolution
This issue does not occur when the Workbench and the Security Analytics UI are both running on version 10.5.x or above.
Workaround
After the restoration collection is created, refreshing the page in the web browser will allow the collection to appear as expected.
