Creation of a new role with investigation only privileges throws error "failed to load meta keys" in RSA Security Analytics 10.4.x

[#1]

Article Number

000029162

Applies To

RSA Product Set: Security Analytics
RSA Product/Service Type: Security Analytics UI
RSA Version/Condition: 10.4.x
Platform: CentOS
O/S Version: EL6

Issue

Creation of a new role with investigation only privileges failed to load meta keys.
Image description
Image description
/var/lib/netwitness/uax/logs/sa.log shows the following error:
2014-12-03 14:06:00,279 [labbroker] WARN  com.rsa.netwitness.carlos.clients.nextgen.nw.NwClientPipeBase - xxx.xxx.xxx.xxx:56005 received error: User test trusted login does not contain any matching groups TESTING and cannot be authenticated
2014-12-03 14:06:02,224 [labbroker] WARN  com.rsa.netwitness.carlos.clients.nextgen.nw.NwClientPipeBase - xxx.xxx.xxx.xxx:56005 received error: User test trusted login does not contain any matching groups TESTING and cannot be authenticated

Cause

There are two possible causes:

• The group was not created on the device's security page.
• The group was created with a typo.

Note: This behavior can occur with either internal or external groups.

Resolution

Validate that the group has been created on every appliance without a typo and with the correct permissions.

Notes

Be aware that the group name is also case-sensitive.