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Error message "The server could not be reached" is displayed when attempting to log in after upgrading to RSA NetWitness Logs & Packets 11.0

Article Number

000001432

Applies To

RSA Product Set: NetWitness Logs & Packets
RSA Version/Condition: 11.0
Component: Admin Server
Platform: CentOS
O/S Version: EL7

Issue

Unable to log in to the RSA NetWitness Suite interface after upgrading to version 11.0.
The error message below is displayed when attempting to log in. 
The server could not be reached. Please contact your system admin.

Cause

This issue is caused when the rsa-nw-admin service has crashed or is down.

Resolution

Follow the steps below to resolve the issue.
  1. Connect to the RSA NetWitness Server (aka Admin Server) via SSH.
  2. Stop and start the rsa-nw-admin-server service with the commands below. 
    service rsa-nw-admin-server stop
service rsa-nw-admin-server start
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Last update:
‎2022-02-10 01:41 PM
Updated by:
Administrator Administrator

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