Firmware Updates for Dell BIOS SAS iDRAC LC for R620 RSA Security Analytics Appliances

[#1]

Article Number

000002013

Applies To

RSA Product Set: Security Analytics
RSA Product/Service Type: SA Series 4s Appliance
RSA Version/Condition: Dell R620
Platform: Hardware
O/S Version: 5, 6
Platform (Other): Dell PowerEdge R620
Platform (Other): BIOS
Platform (Other): PERC H710P
Platform (Other): PERC H810P
Platform (Other): Lifecycle Controller

Issue

In order to capture the 10G on the Security Analytics 10.4 The Decoder 10G package has been tested with Dell R620 BIOS 2.2.3. BIOS revisions earlier than this have issues properly identifying the location of the 10G capture card within the system.

Customers may wish to upgrade firmware on all Series 4s appliances.  

The following firmware releases are approved as of 31 January 2015.
 

Firmware Versions for the Series 4s Appliance

Security Analytics S4s Appliance  (Dell R620)
Item	Shipping Version	Latest Version
BIOS	2.0.19	2.2.3
iDRAC		1.57.57
Lifecycle Controller	1.1.5.165	1.4.2.12
PERC H710p	21.1.0-0007	21.3.0-0009
PERC H810p	21.1.0-0007	21.3.0-0009

Note: Some firmware versions are now deprecated by https://community.rsa.com/docs/DOC-79266
 

Resolution

An update package for all approved firmware packages for the Dell R620 has been released by the RSA Hardware Engineering team. This package should be available for download using the links provided below.  
 

Notes

Important note:
If you are updating these firmware/BIOS files on an appliance with DAC attached to it please make sure you can run the MegaCli command and/or the nwraiutil.pl (which also uses the MegaCli commands).
After running this command for example:
/opt/MegaRAID/MegaCli/MegaCli64 -pdlist –aall

And you receive a message as per below:
OSSpecificInitialize: Failed to load libsysfs.so.2.0.2 Please ensure that libsfs is present in the system.
The dependent library libsysfs.so.2.0.1 not available. Please contact LSI for distribution of the package

Please refer to the following KB to resolve - RSA Security Analytics - When running MegaCli command receiving the error: "OSSpecificInitialize: Failed to load libsysfs.so.2.0.2 Please ensure that libsfs is present in the system."

May need to add these additional steps in the customer facing document: 
-before upgrade, need to stop services, comment out mount point of DACs in /etc/fstab, umount mount points, so no disks activity exists during the update. PERC firmware upgrade fails if it is in use or with activity to the DAC disks.
-after reboot of appliance, uncomment the mount points that was commented out before the upgrade (in /etc/fstab), then do a mount -a, restart services 
-also update iDrac & LC anew with the latest version provided by CE based on ASOC-17020 
http://downloads.dell.com/FOLDER03408320M/1/iDRAC-with-Lifecycle-Controller_Firmware_VV01T_LN_2.21.21.21_A00.BIN