Article Number
000002130
Applies To
RSA Product Set: RSA NetWitness Platform
RSA Product/Service Type: SMS
RSA Version/Condition: 11.5.x, 11.6.x 11.7.1.x, 12.0.x
Platform: CentOS
Issue
The Hosts section under Health & Wellness > Monitoring doesn’t display the Physical drive, logical drive, and adapter details due to an upgrade of the perccli library to the newer version.
Cause
The issue is happening because till 11.7.0.x version the library responsible for collecting data (perccli) was on version “perccli-007.0318” but 11.7.1.x onwards the version being used is “perccli-007.1623“ which uses totally different commands to extract physical and logical drive information and output format is also completely changes, hence the information is not available.
Resolution
We will have to provide a hotfix where the commands from perccli-007.1623 will be correctly used and parsed.
Workaround
- Download the Nwraidutil.py file
- SSH to the Admin Server or the node on which you are copying this file.
- Copy the Nwraidutil.py file to the host where the host details for the node were not displayed in the UI.
- Stop the collectd service by running the following command: systemctl stop collectd
- Take a backup of the existing python file located at /usr/lib/collectd/python/nwraidutil.py . In case of any issues, you can roll back.
- Replace the file /usr/lib/collectd/python/nwraidutil.py with the new file.
- Start the collectd service by running the following command: systemctl start collectd
PS: The hotfix needs to be applied on all the hosts
