How to add Springboard permission to Adminsitrators role in NetWitness 11.x.

[#1]

Article Number

000039872

Applies To

RSA Product Set: RSA NetWitness Platform
RSA Product/Service Type: User Interface, Springboard
RSA Version/Condition: 11.5.x, 11.6.x
Platform: CentOS
O/S Version: 7
 

Issue

Accessing the Springboard returns the following message.
"Forbidden.
You cannot access the requested page."

Springboard option is grayed out in Edit Role for Administrators role in Admin-SECURITY-Role as shown below.

Image description

Resolution

Please perform the following to assign all permissions to the Administrators role.

1. SSH to the Admin server.
2. Backup the role collection.
   mongoexport --db security-server --collection role --out /root/role.json -u deploy_admin -p <Password> --authenticationDatabase admin  ## replace <Password> with the actual password.
    
3. Log in to Mongo DB console and assign all permissions to Administrators.
   use security-server
   db.role.find({"_id" : "Administrators"})  ## to confirm the current setting.
   db.role.update({"_id" : "Administrators"},{ $set: { "permissions": ["*"] }})
   db.role.find({"_id" : "Administrators"})  ## to confirm the updated setting.
   exit
    
4. Log out from the UI and log back in to confirm access to the Springboard.