How to create an Enhancement Request for NetWitness Orchestrator (Threat Connect)

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Article Number

000039767

Applies To

RSA Product Set: NetWitness Orchestrator (Threat Connect)
RSA Product/Service Type: Orchestrator Support
RSA Version/Condition: 6.X
Platform: Red Hat Distros, Debian Distros, Cloud

Issue

A customer is requesting an enhancement with the RSA NetWitness Orchestrator (Threat Connect), and NetWitness Support needs to open a Request For Enhancement (RFE) ticket.

Task

Note: The process for opening NetWitness Orchestrator (Threat Connect) RFE ticket is different than opening NetWitness Orchestrator (Threat Connect) support ticket via Threat Connect support portal.

Resolution

This section discusses how to open an RFE ticket for NetWitness Orchestrator (Threat Connect).

1. Log in to RSA Jira, and click the "Create" button at the top.  
2. Create a new issue with the Project = ASOC, Type =Enhancement, and the Component =Orchestrator-TC - this categorization is very important.

   
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3. Give it a descriptive name if it is a non-Content-related product enhancement.
   If it is Content Enhancement (eg. app requests, playbooks, dashboards, etc.), please prefix the NAME of your request with "[CONTENT]"
4. Lastly, be sure to include a good description of what is going on.  Include the version, platform (eg. SaaS, OVA, Prem), any relationship to current opportunities, customers, or prospects.