Article Number
000001185
Applies To
RSA Product Set: NetWitness Logs & Network, Security Analytics
RSA Product/Service Type: NetWitness Appliance (Physical or Virtual)
RSA Version/Condition: 10.x, 11.x
Platform: RSA Link (community.rsa.com), RSA Download Central (download.rsasecurity.com)
Issue
I need to download a full install package or OVA file for my RSA NetWitness Logs & Network environment.
When viewing my list of products on the
Upgrades tab in the
Case Management portal or on the
Version Upgrades portal, there is no
Upgrade hyperlink for my RSA NetWitness product.
Resolution
Follow the instructions below to access and download the full install packages and OVA files for the RSA NetWitness Logs & Network (formerly RSA Security Analytics) product.
- Log in to RSA Link and then navigate to one of the version downloads pages, such as the RSA Security Analytics 10.6.6 Downloads page.
Notes
Not all users on a customer account will have access to
myRSA. If you get an error message when attempting to access the myRSA portal in Step 2 above, then you will need to open a support case with the licensing team in order to gain access. This can be done by accessing the
Case Management portal, selecting the
Create Case tab and then selecting the
License, Token Media or Download Inquiries in the
I need assistance with the drop-down menu.
