Article Number
000001056
Applies To
RSA Product Set: NetWitness Logs & Packets
RSA Product/Service Type: Admin Server
RSA Version/Condition: 11.0
Platform: CentOS
O/S Version: EL7
Issue
Bootstrap is failing on an RSA NetWitness Suite 11.0 system due to unsupported characters in the password.
Beginning the deployment password with a hyphen ( - ) or double hyphen ( -- ) will cause bootstrap to fail.
Resolution
Follow the steps below to resolve the issue.
- Remove the security-client-amqp.yml file.
rm /etc/netwitness/security-client/security-client-amqp.yml
- Remove the mongo.registered file.
rm /etc/netwitness/platform/mongo/mongo.registered
- Delete the deploy_admin account in RabbitMQ.
rabbitmqctl delete_user deploy_admin
- Delete the deploy_admin account in MongoDB.
mongo
use admin
db.system.users.remove({"user":"deploy_admin"})
- Re-run the Text-based UI. (TUI)
nwsetup-tui