How to resolve RSA NetWitness Endpoint Windows Agent installation error 1920: Service 'RSA NWE Agent' (NWEAgent) failed to start. Verify that you have sufficient privileges to start system services.

[#1]

Article Number

000001054

Applies To

RSA Product Set: RSA NetWitness Endpoint
RSA Product/Service Type: NWE Agent
RSA Version/Condition: 11.3.2.1
 

Issue

RSA NetWitness Endpoint agent for windows installation failed and rolled back with the following error.

Resolution

Cause

This error was caused by 30 seconds of timeout of service startup in Windows.

Workaround

Increase the timeout value for the service startup.

1. Run 'Registry Editor'.
2. Find 'HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control', then right-click.
3. Select New > DWORD(32-bit) Value.
4. Change the name of the new value to 'ServicesPipeTimeout'.
5. Right-click the ServicesPipeTimeout, choose Modify. Edit DWORD Value window opens.
6. Change Base to Decimal.
7. In the Value field, type the value of time in millisecond: 300000 is 5 minutes.
8. Reboot the machine.