Incorrect statistics shown when a service is moved between license types in RSA Security Analytics 10.5.0.1 and above

[#1]

Article Number

000030833

Applies To

RSA Product Set: Security Analytics
RSA Product/Service Type: Security Analytics UI
RSA Version/Condition: 10.5.0.1, 10.5.0.2
Platform: CentOS
O/S Version: EL6

Issue

For any service that is moved between license types, the usage shown against the service after it is moved still includes past usage for that day.

Image description

Resolution

This issue is currently being investigated by the Engineering team in order to resolve it in a future release.
If you are experiencing this issue, contact RSA Support and quote this article number for further assistance.