Launching iDRAC Virtual Console produces error "Missing Permissions manifest attribute in main jar" with RSA Security Analytics appliances

[#1]

Article Number

000032527

Applies To

RSA Product Set: Security Analytics, NetWitness
RSA Product/Service Type: Core Appliance, NextGen Appliance, Spectrum
RSA Version/Condition: 9.8.5.x, 10.3.x, 10.4.x, 10.5.x
Product Name: Dell iDRAC 7

Issue

When attempting to Launch Virtual Console from Integrated Dell Remote Access (iDRAC) Web UI, a Message box is displayed with the message "Connection failed"

In the Java v7 [1.7.0_X] or Java v8 [1.8.0_X] Java Console the following errors are seen in the form:

Missing Permissions manifest attribute in main jar: https://<appliance hostname/IP of iDRAC>:443/software/avctKVM.jar
MM/DD/YYYY HH:MM:SS:<ms>: Starting client.
MM/DD/YYYY HH:MM:SS:<ms>: Connection failed with exception: Connection timed out: connect

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Cause

Outdated version of iDRAC firmware.

Checking the current iDRAC firmware version:
While logged into the iDRAC7 Web UI, click the About link to display the currently installed iDRAC firmware version.

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Resolution

Please refer to the following article to download and upgrade the iDRAC firmware:  How to upgrade firmware on Dell iDRAC7 through the web interface on RSA Security Analytics appliances