Article Number
000030511
Applies To
RSA Product Set: Security Analytics
RSA Product/Service Type: Licensing, Security Analytics UI
RSA Version/Condition: 10.5.x, 10.6.0.0
Platform: CentOS
O/S Version: EL6
Issue
When there are no services attached to a Metered license, it can take up to seven (7) days for the license to once again show "In Compliance".
As an example, if there is a Metered license available for a Log Decoder and you have one Log Decoder listed under it, the following conditions may occur:
- You are over your entitled usage and marked as out of compliance.
- You decide to move the Log Decoder into an available service-based license.
- Your Metered license has no device under it.
- Your Metered license flips back to an in-compliance state after seven days.
Resolution
This issue is currently being investigated by the Engineering team so that it may be resolved in a future release.
If you are experiencing this issue, contact RSA Support and quote this article number for further assistance.
