NetWitness Platform 11.5.3.0 Updates are not available due to License Error

[#1]

Article Number

000039756

Applies To

RSA Product Set: NetWitness Platform
RSA Product/Service Type:  RSA NetWitness Platform
RSA Version/Condition: 11.5.x
Platform: CentOS
O/S Version: 7

Issue

Updates to not appear to be available in the UI for 11.5.3.0 and the following error message appears in the license-server.log file located at /var/log/netwitness/license-server/.

LICENSE|Error occurred while force syncing FNE with Flexera remote server: Error occurred while requesting FNE force sync
com.rsa.asoc.license.entitlement.EntitlementException: Error occurred while requesting FNE force sync

Resolution

Perform the following steps to help address this issue.

1. SSH into the Admin server.
2. Stop the FNO server with the following command.

# systemctl stop flexnetls-RSALM

3. Move the following files to a backup location, such as /root.

# mv /var/netwitness/flexnetls/flexnetls_licenses.ks /root
# mv /var/netwitness/flexnetls/flexnetls_licenses.lock.db /root
# mv /var/netwitness/flexnetls/flexnetls_licenses.mv.db /root

4. Confirm that the files outlined in the previous step have been removed from /var/netwitness/flexnetls/

# ll /var/netwitness/flexnetls

5. Start the FNO server with the following command.

# systemctl start flexnetls-RSALM