NetWitness Platform Admin->Hosts page displays Node-Zero current version as 11.6.0.0 after download error

[#1]

Article Number

000039834

Applies To

RSA Product Set: RSA NetWitness Platform
RSA Product/Service Type: Security Analytics Server
RSA Version/Condition: 11.6.0.0
Platform: CentOS
O/S Version: 7
 

Issue

After initiating an upgrade for the NetWitness Platform version from 11.5.3.0 to 11.6.0.0, a download error appears. If Node-Zero rebooted, the NetWitness Platform UI Admin-> Hosts page displays the Node-Zero version as 11.6.0.0 as below even though none of the RPMs on the NetWitness Platform is upgraded.

Image description

But, the NetWitness Platform orchestration-server mongo DB entry for the Node-Zero displays 11.5.3.0. Please verify using below commands.

#mongo admin -u deploy_admin -p <deploy_adminPassword>

> use orchestration-server
> db.host.find({ "_id" : "<SA Node ID>" }).pretty()

Cause

The UI shows incorrect version details in Host page.

Resolution

Please follow below steps in AdminServer to get correct Host version details in UI.

1. SSH to the Admin Server and make a note of the SA node ID using below command.

#cat /etc/salt/minion

        2. Login to mongoDB on the SA.

#mongo admin -u deploy_admin -p <deploy_admin password>

         3. Run below commands by replacing the <SA Node ID> noted in Step 1.

>use sa
>db.appliance_update.find({"_id" : "<SA Node ID>"})
>db.appliance_update.remove({"_id" : "<SA Node ID>"})
>exit

        4. Refresh the Hosts tab on the NetWitness Platform UI, then re-check the Current version.