NetWitness Platform Custom Jetty Configuration Causing Failure of Jetty Service

[#1]

Article Number

000003232

Applies To

NetWitness Product Set: NetWitness Platform
NetWitness Product/Service Type: NetWitness AdminServer
NetWitness Version/Condition: 12.4 or later
Platform: Alma Linux

Issue

Jetty Service failure post upgrade with below error:

 

Cause

This issue can occur due to the following reasons:

• Incorrect syntax in the /etc/default/jetty.user  file.
• Missing required JAVA options in the configuration.
• Improper formatting that prevents the configuration from being appended correctly.

Resolution

Please refer to Manage Custom Host Entries to follow the steps mentioned in the “Manage Custom Jetty Configuration” section.