NetWitness Precheck Admin Server (Node-0) Certificates Check

[#1]

Article Number

000002654

Applies To

NetWitness Product Set: NetWitness Platform
NetWitness Product/Service Type: AdminServer
NetWitness Version/Condition: 12.x
Platform: CentOS 7 / Alma

Issue

Service or CA Certificate has expired.
The precheck tool fails with the error message “certs are expired” if any of the certificates are missing or have an invalid issuer type.

Resolution

If the certificate is already expired, refer to the following links for resolution:

• Certificate Rescue 

https://community.netwitness.com/t5/netwitness-knowledge-base/rsa-netwitness-hosts-and-services-appear-offline-in-ui-due-to/ta-p/677404/redirect_from_archived_page/true

• Certificate Re-issue

https://community.netwitness.com/t5/netwitness-platform-online/reissue-certificates/ta-p/669797

If the certificate is about to expire, refer to the following links for resolution.

• Certificate Reissue

https://community.netwitness.com/t5/netwitness-platform-online/reissue-certificates/ta-p/669797

• Update Root CA (Only if Root CA is about to expire)

https://community.netwitness.com/t5/netwitness-knowledge-base/reissue-root-ca-security-certificates-on-netwitness-11-x/ta-p/677405

If the certificate is missing or invalid, contact NetWitness Customer Support.            
https://community.netwitness.com/t5/support-information/how-to-contact-netwitness-support/ta-p/563897