NetWitness Upgrade Precheck - Broken Symlink Probe Throws Error Due to Missing Symlink

[#1]

Article Number

000003165

Applies To

Netwitness Product Set: NetWitness Platform
Netwitness Product/Service Type: Node-Zero (Admin Server)
Netwitness Version/Condition: 12.0 or later
Platform: CentOS/AlmaLinux

Issue

The precheck tool indicates a probe failure due to the error shown below.
"BrokenSymlinkCheckProbe: There are one or more broken symlinks: <symlink(s)>. Please restore it'.

Sample probe error as below: One or more symlinks broken[<symlink_name>]

Image description

Cause

The presence of the broker symlink may result from manual intervention.

Resolution

Please Restore the missing symlink(s) using the following command:

1: Access the Admin server via SSH and execute the following command:

nw-manage --refresh-host --host-key <AdminServer_IP> 

2: Re-run the Precheck tool to verify the symlink status.