'NWEAgent.exe /testnet' failed even dedicated network ports are opened

[#1]

Article Number

000039987

Applies To

RSA Product Set: RSA NetWitness Platform
RSA Product/Service Type: Endpoint Advanced Agent
RSA Version/Condition: 11.6.x
 

Issue

NetWitness Endpoint Agent with NAT couldn't communicate with NetWitness Endpoint Server.
Network team confirmed that all ports for Endpoint server/agents are opened and network test tools(nmap) shows that it can communicate via the dedicated ports.
But 'NWEAgent.exe /testnet' results failure.

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Cause

The agent with NAT is in the same Endpoint sources group with other non-NAT agents, and same policy is applied. 
Endpoint Agents with NAT should have an independent policy and group with Endpoint Server Forwarder configuration.

Resolution

1. Go to UI - Admin - Endpoint Sources page, and click Policies tab.
2. Create a new policy for the Agents with NAT. Make sure you select 'Endpoint Server Settings' and enter the correct Forwarder information.
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3. Go to Groups tab, and create a new group with the agent with NAT and the policy you create at step2.
4. Go to Agent Packager page(Admin - Services - Endpoint Server - Config - Agent Packager tab). And enter the Endpoint Server Forwarder, then click 'Generate Agent Packager'.
5. Move the packager file to the agent machine.
6. Remove the old NWEAgent.

   C:\> msiexec  /x {63AC4523-5F19-42F0-BC43-97C8B5373589}

7. Run the AgentPackager.exe as administrator, then run the nwe-agent-package.exe.
8. Check the connectivity with 'NWEAgent.exe /testnet'