Article Number
000034619
Applies To
RSA Product Set: Security Analytics
RSA Product/Service Type: SA Core Appliance, iDRAC
RSA Version/Condition: 10.4.x, 10.5.x, 10.6.x, iDRAC7
Platform: CentOS
O/S Version: 6
RSA Product/Service Type: SA Core Appliance, iDRAC
RSA Version/Condition: 10.4.x, 10.5.x, 10.6.x, iDRAC7
Platform: CentOS
O/S Version: 6
Issue
Opening Virtual Console from iDRAC Web UI fails with the following error.
The viewer has terminated.
Reason: The network connection has been dropped.
Image description
The viewer has terminated.
Reason: The network connection has been dropped.
Image descriptionCause
The issue can occur when the port 5900 is blocked by the firewall. 5900 needs to be open for Virtual Console connection.
|
5900* |
Virtual Console keyboard and mouse redirection, Virtual Media, Virtual Folders, and Remote File Share |
Resolution
Please modify the firewall rule to allow port 5900.
Please refer to the following link for additional ports required for iDRAC connection.
http://www.dell.com/support/manuals/au/en/aubsdt1/integrated-dell-remote-access-cntrllr-7-v1.50.50/iDRAC7UG1.50.50-v1/iDRAC7-Port-Information?guid=GUID-84DAF55C-3171-49FC-B423-CC870F508689&lang=en-us
Please refer to the following link for additional ports required for iDRAC connection.
http://www.dell.com/support/manuals/au/en/aubsdt1/integrated-dell-remote-access-cntrllr-7-v1.50.50/iDRAC7UG1.50.50-v1/iDRAC7-Port-Information?guid=GUID-84DAF55C-3171-49FC-B423-CC870F508689&lang=en-us
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