Issues:
The following disk related issues are experienced:
1) Disk audible alarm;
2) Appliance won't boot and stuck in messages like "Probing EDD";
3) Disk LED showing solid RED (note: one flashing RED disk is okay, meaning it's a Hotspare disk);
4) Disk icons in Appliance stats view in Administrator show yellow ! sign;
5) Disk error messages received, such as 'degraded', 'failed' etc.
Solutions:
The attached solution is divided into 3 sections:
I. Basic disk-related concepts
II. Disk system troubleshooting
III. Disk system sanity checking
Note: If disk-related issues need to be resolved immediately, please skip the 1st section and go to the last 2 sections directly. Otherwise, please read through the 1st section to gain a basic disk system understanding before attempting to troubleshoot the disk issues following the steps presented in the last 2 sections.
Please see attached document for solution details.
Attachments:
Resolving Disk-related Issues for Unix-based RSA NetWitness Appliances
