RSA ECAT UI Shows incorrect results. No Scan Data or Agent Log Visible

[#1]

Article Number

000001601

Applies To

RSA Product Set: ECAT
RSA Product/Service Type: ECAT
RSA Version/Condition: 4.0 / 4.1 / 4.2 / 4.3 / 4.4
 

Issue

Although the ECAT UI shows successful results.

Cause

There is a problem with the UI Cache for the ECAT application.

Resolution

Delete the UI cache for the ECAT UI.

To do this do the following:

1. Logon to the machine where the ECAT UI is hosted
2. Delete the following directory C:\Users\<username>\AppData\Local\RSA\RSA Netwitness Endpoint
3. Restart the ECAT UI

Make sure that <username> is replaced with the currently logged on user.

 

Notes

All screenshots have been taken from a test environment.