Article Number
000002058
Applies To
RSA Product Set: NetWitness Platform
RSA Product/Service Type: RSA NetWitness Platform
RSA Version/Condition: 11.6.x
Platform: CentOS
O/S Version: 7
Issue
NetWitness Platform UI displays upgraded to 11.6.0.0 after download error.
Cause
After initiating an upgrade for the NetWitness Platform version 11.5.3.0 to 11.6.0.0, download error is displayed.
Once you reboot your system, NetWitness Platform UI displays the latest version even though none of the RPMs on the NetWitness Platform are upgraded. However, the NetWitness Platform host collection document in the orchestration-server database on the Admin node's mongo database displays 11.5.3.0.
Resolution
1. SSH to Admin node
2. Make a note of the Admn node's Node ID
cat /etc/salt/minion
3. Take a backup of the appliance_update collection.
mongoexport --db sa --collection appliance_update --out /root/appliance_update.json -u deploy_admin -p <PASSWORD> --authenticationDatabase admin
4. Login to the mongo database on the Admin node
mongo admin -u deploy_admin -p <deploy_admin password>
#use sa
#db.appliance_update.find({"_id" : "<SA Node ID>"})
#db.appliance_update.remove({"_id" : "<SA Node ID>"})
#exit
5. Refresh the hosts tab on the NetWitness Platform UI, then re-check the updates.