RSA NetWitness Logs & Network: Unable to access the file error for Custom Feed integration with remote https url

[#1]

Article Number

000001086

Applies To

RSA Product Set: NetWitness Logs & Network
RSA Product/Service Type: Security Analytics Server
RSA Version/Condition: 11.X
Platform: CentOS
O/S Version: 7

Issue

While configuring Custom feed from remote https connection, Clicking the Verify button in GUI throws "unable to access the file" and SA logs show SSL errors as below.

Resolution

This issue is due to the Certificate Chain missing in default Netwitness certificates for remote SSL connection.
The customer has to work internally to get certificate chain and follow below steps to add to Netwitness key store.

1. Please upload the Certificate chain .pem file to Netwitness Head server.
2. Run below command to import certificate chain.

   
   keytool -import -file /root/new_crt.pem -alias testing -keystore /usr/lib/jvm/java-1.8.0-openjdk-1.8.0.161-.b14.el7_4.x86_64/jre/lib/security/cacerts

3. Restart jetty service using below command. This may cause 5 minutes outage to GUI.
   service jetty restart
4. Then Verify the URL connection for Custom feed.