RSA NetWitness Mongo Authentication

[#1]

Article Number

000039867

Applies To

RSA Product Set: NetWitness Platform, NetWitness Platform
RSA Product/Service Type: Core Appliance
RSA Version/Condition: 11.4.0.0 and Later
Platform: CentOS 7

Issue

MongoDB authentication fails. 
MongoDB authentication fails with the error message "Unable to fetch password..”
Image description

Resolution

Check the service status for mongod.service, rabbitmq-server.service and rsa-nw-config-server.service. If any of these services are inactive, you must restart the inactive service:

•    For MongoDB service

systemctl restart mongod.service

•    For Rabbitmq service

systemctl restart rabbitmq-server.service

•    For Config server

systemctl restart rsa-nw-config-server.service