Article Number
000002015
Applies To
RSA Product Set: NetWitness Network
RSA Product/Service Type: Packet Decoder
RSA Version/Condition: 10.6.x
OS Version: CentOS6
Issue
!!!! ATTENTION !!!!
This Article can only be used in the occasion of having the need to get customer's operational running on temporary basis till a supported and approved Intel SFP is being ordered for the customer. No customer should be left in this unsupported state.
!!!! ATTENTION !!!!
- Unable to initialize the 10G capture interfaces on a packet-decoder.
- Observing error related to SFP module being unsupported while the appliance is booting as depicted below:
Cause
- This is happening due to a 3rd party SFP interface is being used other than the Intel-supported ones.
Resolution
- SSH to the packet-decoder appliance with "root" account.
- Edit the file /etc/modprobe.d/ixgbe.conf to have below content:
alias ethX ixgbe
alias ethY ixgbe <---- Replace X & Y with actual value like eth2 or eth3
options ixgbe allow_unsupported_sfp=1
- Reboot the appliance.
- Un-load & re-load the interface using command:
#rmmod ixgbe
#modprobe ixgbe
- Issue the below command to check status of interface:
#modinfo ixgbe
- use the below command to observe the amount of Rx packets on the 10G interface:
#netstat -i
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