RSA Security Analytics - Exception System Error when investigate events in the Incident management

[#1]

Article Number

000031586

Applies To

RSA Product Set: Security Analytics
RSA Product/Service Type: SA Security Analytics UI
RSA Version/Condition: 10.5.0.2
 

Issue

When Investigate events clicked for alerts in the Incident management, "Exception System error" throws in GUI.

Steps to reproduce the error:
Login to GUI->Incidents->Queue->All Incidents
Double click on any incident to list the alerts. Expand the right end button to click "Investigate Events". Below is the snapshot for reference.

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Error Screenshot in GUI:

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Resolution

This Exception System Error will disappear by upgrading SA system to 10.5.1 version.
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