Article Number
000033227
Applies To
RSA Product Set: RSA Security Analytics
RSA Product/Service Type: SA Server
RSA Version/Condition: 10.4.x,10.5.x,10.6.x
Platform: CentOS
O/S Version: EL6
Issue
The fneserver service is in a hung state with the following message, as in the example below:
[root@SaServer fneserver]# service fneserver status
lock file found but no process running for pid 9362
Resolution
To resolve this issue, follow the steps below:
- Run the following command to stop the fneserver service:
service fneserver stop
Stopping fneserver: /etc/init.d/fneserver: line 174: kill: (9362) - No such process
- Remove the Flexera licensing server and the related .pid:
rm -f /var/lock/subsys/fneserver
rm -f /var/run/fneserver.pid
- Restart the fneserver service:
service fneserver start
Starting fneserver: [ OK ]
- Now check the fneserver status:
service fneserver status
Notes
If the issue still persists, please
contact RSA support for further assistance.