RSA Security Analytics - "Failed to retrieve meta keys" error in investigation page for external/custom users

[#1]

Article Number

000032844

Applies To

RSA Product Set: Security Analytics
RSA Product/Service Type: SA Core Appliance
RSA Version/Condition: 10.5.X
 

Issue

When External/Custom users investigated against Broker/Concentrator, "Failed to retrieve meta keys" error shown in investigation page as below.

Image description

Cause

This issue is due to native connection(without ssl checked) used to add services in Security Analytics.

Resolution

Please follow below steps to resolve the issue.

1. Login to GUI as admin.
2. Navigate to Administration->Services page.
3. Select the service and Click edit.
4. make sure SSl option checked as below and Click save.

Image description
      5. Login as Custom/External User and Verify investigation page shows the meta now.