Article Number
000003209
Applies To
RSA Product Set: Admin Server
RSA Product/Service Type: Event Stream Analysis (ESA)
RSA Version/Condition: 10.x, 11.x, 12.x
Platform: CentOS, AlmaLinux
O/S Version: EL6
Issue
ESA cannot send emails.
An error similar to below is seen in the /var/log/netwitness/integration-server/integration-server.log file.
WARN Notification|SMTP dispatch failed (Reason: Sending the email to the following server failed : XXXXXXXXXXX-com.mail.protection.outlook.com:25)
Line 44: java.lang.IllegalArgumentException: org.apache.commons.mail.EmailException: Sending the email to the following server failed : XXXXXXXXXXX-com.mail.protection.outlook.com:25
Line 54: Caused by: org.apache.commons.mail.EmailException: Sending the email to the following server failed : XXXXXXXXXXX-com.mail.protection.outlook.com:25
Resolution
To resolve the issue, follow the below steps:
1- Ensure port 25 is open on the firewall from the ESA to the SMTP server using the command below
curl -v <SMTP_SERVER>:25
2- If the command above returns a successful connection but the error still persists, speak with the Email Admin and make sure that the ESA server IP has been added to the SMTP connector list.
