The URL has change in NetWitness Platform for accessing the Software Repository for Online Upgrades in 11.3.x and Later

[#1]

Article Number

000039722

Applies To

RSA Product Set: NetWitness Platform
RSA Product/Service Type: Admin Node
RSA Version/Condition: 11.3.x, 11.4.x, 11.5.x
Platform: CentOS 7

Issue

A change was made to the Software Repository URL provided by RSA and used by the NetWitness Platform. This URL is used by the Admin node to access the NetWitness Software Repository for online upgrades. If the customer is on any version of NetWitness before 11.5.3.2 they may not be able to access the online Software Repository, thus stopping any online upgrades, until the steps below are followed.

Task

Customers on NetWitness 11.5.3.2 or Later

No action is required as the URL has already been updated inside of NetWitness. Perform online upgrades as normal.
 

Customers on NetWitness 11.3.1 to 11.5.3.1

Perform the following steps to allow NetWitness to access the new Software Repository for online upgrades if the customer is on a version between 11.3.1 and 11.5.3.1.

1. Log into the NetWitness UI as the admin user.
2. Navigate to the Admin -> System -> Updates page.
3. Replace the old Repository URL with the new URL: https://update.netwitness.rsa.com/RSA-netwitness
4. Click the Apply button to save the change.
5. Proceed to navigate to Admin -> Hosts -> Check for Updates to have the UI query the new URL and display the updates now available.

 

Customers on NetWitness below 11.3.1

Perform the following steps to allow NetWitness to access the new Software Repository for online upgrades if the customer is on a version older than 11.3.1.

1. SSH to the Admin node as the root user.
2. Using vi create a new file called override.properties at /var/netwitness/uax/
3. Within the new override.properties file add the following line:

rsa.nw.legacy.web.server.system.update.repo.url= https://update.netwitness.rsa.com/RSA-netwitness

4. Restart the jetty service to have the override take effect.

systemctl restart jetty

5. Log into the NetWitness UI as an Administrator once the UI is back up.
6. Proceed to navigate to Admin -> Hosts -> Check for Updates to have the UI query the new URL and display the updates now available.