Article Number
000001546
Applies To
RSA Product Set: NetWitness Logs and Packets
RSA Version/Condition: 11.x
Platform: CentOS
O/S Version: 7
Issue
After discovering and enabling a new host in the UI > Hosts page, when you try to Install a service in the new host, it takes a long time to finish Installing the service (more than 10 minutes) and finally fails with the error:
Install error. View details.
Host installation failed.
Error installing <service> on host X.X.X.X.
Cause
This normally happens when the 5671 port has not been opened between the host and the NW Server. The 5671 port must be opened in a bi-directional way between the host and the NW Server for the provisioning to be successful.
You can verify if the port is open by using the curl command from the Host command line:
curl -v <NWServerIP>:5671
For example, the following output shows that the port is open and the connection is successful:
# curl -v 192.168.2.101:5671
* About to connect() to 192.168.2.101 port 5671 (#0)
* Trying 192.168.2.101...
* Connected to 192.168.2.101 (192.168.2.101) port 5671 (#0)
> GET / HTTP/1.1
> User-Agent: curl/7.29.0
> Host: 192.168.2.101:5671
> Accept: */*
>
If the port is blocked, you will see the following output instead:
# curl -v 192.168.2.101:5671
* About to connect() to 192.168.2.101 port 5671 (#0)
* Trying 192.168.2.101...
* Connection timed out
* Failed connect to 192.168.2.101:5671; Connection timed out
* Closing connection 0
curl: (7) Failed connect to 192.168.2.101:5671; Connection timed out
Resolution
Please confirm that your firewall is not blocking the 5671 port and make sure it is open in a bidirectional way (from Host to NW Server and from NW Server to Host).
