Why do I get an "Unauthorized" message when attempting to access the RSA NetWitness Orchestrator documentation on RSA Link?

[#1]

Article Number

000036240

Applies To

RSA Product Set: NetWitness Orchestrator
RSA Version/Condition: 3.5, 3.6, 4.0
Platform: RSA Link (community.rsa.com/orchestrator)
Platform (Other): Web Browser

Issue

When I click on the Documentation or Release Notes button on the RSA NetWitness Orchestrator page in RSA Link I am presented with an "Unauthorized" error.

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Cause

The RSA NetWitness Orchestrator documentation and release notes are currently only available to users who have an active maintenance contract for the product, as indicated in the disclaimer below the buttons.

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Resolution

For more information on obtaining an active maintenance contract for RSA NetWitness Orchestrator, please visit the Security Automation and Orchestration page on RSA.com or contact your account manager.

If you already have an active maintenance contract for the product and are still getting the error, please contact RSA Customer Support and reference this article or further assistance.