Unable to open a new case

[dadeidda]

Good morning,

I am writing this subject because i have seen that it has been a hot topic in the past.

When i try to open a case I receive the message:

_______________________________

Access not permitted

The page you are trying to access is temporarily unavailable. We apologize for the inconvenience.

_________________________________

How can I solve it? Can you help me?

Thanks in advance.

Best regards,

[esraa_abozaid]

Hello Davide,

Thanks to note that I'm on the issue occurring on your account. And I will update you through your case that ends with 781, once fix deployment is completed.

BR,
Esraa

How to contact NetWitness Support
How to open a technical support case via the Case Portal in the NetWitness Community

[limxinli]

Hi Esraa,

Any updates on this? We are also facing the same issue.

Regards,

Lim Xin Li

[esraa_abozaid]

Hello @limxinli

Basically, the "Access not permitted" error message requires our investigations and granting missing accesses, if needed. And for your account, I can see that my colleague fixed the issue and updated you through your case that ends with (947).

If the issue still persisting, please do not hesitate to let us know and we will be more than happy to assist further.

Thanks & BR,

Esraa