Article Number
000038805
Applies To
RSA Product Set: RSA NetWitness Platform
RSA Product/Service Type: Core Appliance, ESA, Hybrid
RSA Version/Condition: 11.2.x, 11.3.x, 11.4.x
Issue
Upgrading non-NW Admin Server host to 11.4.x fails with an error showing in
/var/log/netwitness/config-management/chef-solo.log.
[2020-04-25T15:11:50+00:00] FATAL: Mixlib::ShellOut::ShellCommandFailed: nw_pki_bootstrap_launch[bootstrap rsa-nw-node-infra-server] (rsa-node-infra-server::bootstrap line 13) had an error: Mixlib::ShellOut::ShellCommandFailed: execute[node-infra-server-set-cert-chain] (/var/lib/netwitness/config-management/cache/cookbooks/nw-pki/resources/bootstrap_launch.rb line 274) had an error: Mixlib::ShellOut::ShellCommandFailed: Command execution failed. STDOUT/STDERR suppressed for sensitive resource
Another sample error:
[2020-05-11T17:48:58+00:00] FATAL: Mixlib::ShellOut::ShellCommandFailed: nw_pki_bootstrap_launch[bootstrap rsa-nw-correlation-server] (rsa-correlation-server::bootstrap line 13) had an error: Mixlib::ShellOut::ShellCommandFailed: execute[correlation-server-set-cert-chain] (/var/lib/netwitness/config-management/cache/cookbooks/nw-pki/resources/bootstrap_launch.rb line 274) had an error: Mixlib::ShellOut::ShellCommandFailed: Command execution failed. STDOUT/STDERR suppressed for sensitive resource
Cause
Host's time is out of sync with NW Admin Server time.
Resolution
Adjust host's time to be synchronized with NW Admin Server time and continue to upgrade.
# date
# ntpdate -u nw-node-zero
Sample:
[root@PDEC11 ~]# date
Tue May 12 19:28:59 UTC 2020
[root@PDEC11 ~]# ntpdate -u nw-node-zero
12 May 19:43:05 ntpdate[27354]: step time server 137.69.130.23 offset 819.522721 sec
[root@PDEC11 ~]# date
Tue May 12 19:43:11 UTC 2020
[root@PDEC11 ~]#
---
To manually adjust time without NTP:
# date -s '2020-05-12 19:43:56'