A change was made to the Software Repository URL provided by RSA and used by the NetWitness Platform. This URL is used by the Admin node to access the NetWitness Software Repository for online upgrades. If the customer is on any version of NetWitness before 18.104.22.168 they may not be able to access the online Software Repository, thus stopping any online upgrades, until the steps below are followed.
Customers on NetWitness 22.214.171.124 or Later
No action is required as the URL has already been updated inside of NetWitness. Perform online upgrades as normal.
Customers on NetWitness 11.3.1 to 126.96.36.199
Perform the following steps to allow NetWitness to access the new Software Repository for online upgrades if the customer is on a version between 11.3.1 and 188.8.131.52.